Powered by CapyScout
Know Exactly Who You're Chatting With
Turn a visitor's email into a full contact and company profile in one click. Job title, company, industry, size, and LinkedIn appear right in your chat inbox, powered by CapyScout.
No credit card required. Connect in under two minutes.
CapyScout Enrichment
From Email to Full Profile in One Click
Connect your CapyScout API key once and enrichment is available everywhere: the chat inbox, contact profiles, and company records.
Connect CapyScout
Paste your CapyScout API key into Settings, API & Integrations. Done in under two minutes.
A Chat Comes In
A visitor starts a chat or leaves their email through your pre-chat form or AI chatbot.
Enrich in One Click
Agents click Enrich in the inbox detail panel. CapyScout resolves the person and company behind the email.
Saved to Your CRM Data
Results are written to the contact and company record, so the whole team sees them on every future chat.
Context Your Agents Actually Use
Enrichment shows up where your team works, not in a spreadsheet export.
Enrichment in the Chat Inbox
A CapyScout tab in the inbox detail panel shows who the visitor is while the conversation is still happening. Prioritize the VP at a 500-person company over an anonymous tire kicker.
Richer Contact Profiles
Job title, role, company size, industry, and LinkedIn become first-class CRM fields on every contact. Agent-editable and available across your whole account.
Automatic Company Records
Enrich one contact and the whole company record fills in: website, industry, size, location, founding year, description, and tech stack. Shared for every contact at that domain.
Smart Credit Usage
Cached results are reused so repeat lookups never burn CapyScout credits. Force a live refresh whenever you need the latest data.
Private and Server Side
Your CapyScout API key is stored on your account and never sent to the browser. All lookups run server side and results live on your own contacts.
Better Handoffs and Follow-Ups
Sales follow-ups start with context instead of a bare email address. Route enriched leads to your CRM with our AI Actions and integrations.
What Gets Enriched
One email lookup fills in both the person and their company.
Contact Fields
- Full name
- Job title and role
- LinkedIn profile
- Company size and industry on the contact card
- Last enriched timestamp
Company Fields
- Company name and website
- Industry, size, and location
- Founding year and description
- Detected tech stack
- Company LinkedIn page
CapyScout
Built by the Team Behind Social Intents
CapyScout is an account intelligence platform that finds your ideal customers and watches them for buying signals like funding, hiring, leadership changes, and review activity. Enrichment inside Social Intents is just the start.
With a full CapyScout account you also get buying signal monitoring, signup scoring, CRM enrichment for HubSpot and Pipedrive, and daily outreach briefs written with the reason and source behind each one. Explore all CapyScout integrations.
Start a Free CapyScout Trial7-day free trial. No credit card required.
Find New Accounts
Describe your ideal customer in plain English and CapyScout searches the live web.
Score Every Signup
Rank new signups and trials by fit and risk so your team calls the right ones first.
Watch for Buying Signals
Funding, hiring, leadership changes, and reviews, checked every day with sources cited.
Outreach That Lands
One-click drafts with the why-now baked in, opened in your own Gmail or Outlook.
Frequently Asked Questions
What is live chat contact enrichment?
Contact enrichment turns a visitor's email address into a full profile: name, job title, company, industry, company size, location, and LinkedIn. In Social Intents, enrichment is powered by CapyScout and appears directly in your chat inbox, on contact profiles, and on company records, so agents know exactly who they are talking to.
How do I connect CapyScout to Social Intents?
Create an account at capyscout.com, copy your API key from CapyScout account settings, then paste it into Social Intents under Settings, API and Integrations, CapyScout Enrichment. Lookups run server side and your key is never exposed to the browser.
What data does CapyScout enrichment return?
For contacts: name, job title, role, and LinkedIn profile. For companies: company name, website, industry, company size, location, founding year, description, tech stack, and LinkedIn. Company data is cached per domain, so enriching one contact fills the company record for every contact at that domain.
Do I need a separate CapyScout account?
Yes. CapyScout is a standalone account intelligence platform built by the team behind Social Intents. It offers a free trial with no credit card required. Once you have an account, connect your API key to Social Intents and enrichment is available across your inbox, contacts, and companies.
Is my CapyScout API key and visitor data safe?
Yes. Your CapyScout API key is stored securely on your Social Intents account and all enrichment lookups run server side. The key is never sent to the browser, and enrichment results are stored on your own contacts and companies.
Stop Chatting With Strangers
Add contact enrichment to your live chat and give every conversation the context it deserves.
No credit card required. Setup in minutes. Cancel anytime.