AI Customer Support Agent
That Resolves 70% of Questions

An AI customer support agent is a chatbot trained on your knowledge base, FAQs, documents, and website content that resolves customer questions instantly, 24/7. Unlike basic chatbots with scripted answers, it uses models like ChatGPT, Claude, or Gemini to understand questions in natural language. When an issue is too complex, it escalates to your human team in Microsoft Teams, Slack, or Google Chat with full conversation context.

Live chat for customer support allows website visitors to instantly connect with your support team through a chat widget embedded on your website. Unlike email or phone, live chat provides real-time assistance, reducing wait times from hours to seconds and dramatically improving customer satisfaction. With Social Intents, your team can respond directly from tools like Microsoft Teams, Slack, or Zoom.

AI chatbots powered by ChatGPT, Claude, or Gemini can handle up to 70% of routine customer questions instantly, 24/7. They're trained on your knowledge base, FAQs, website content, and documents. When questions become too complex or customers request human assistance, the AI seamlessly escalates to your team with full conversation context, so customers never have to repeat themselves.

Absolutely! Social Intents integrates directly with Microsoft Teams, Slack, Zoom Team Chat, Cisco Webex, and Google Chat. Your team can respond to website visitors without leaving the collaboration tools they already use daily. No new software to learn. Just add our app and start chatting.

Plans start at just $39/month with unlimited agents. Unlike traditional help desk software that charges per agent (often $50-150 per agent/month), Social Intents lets you add your entire support team without additional costs. We offer a 14-day free trial with no credit card required so you can test everything risk-free.

Most teams are fully operational in under 5 minutes. Simply connect your preferred platform (Teams, Slack, Zoom, etc.) from our marketplace or dashboard, copy a simple code snippet to your website, and you're ready to chat. No technical expertise required. We also offer WordPress, Shopify, Wix, and other plugins for even easier installation.

For most use cases, yes. Live chat delivers instant responses (under 30 seconds) compared to email's 4-24 hour typical response time. Research shows 73% of customers prefer live chat, and satisfaction scores are 92% for chat vs 61% for email. However, live chat complements email. Use chat for urgent questions and real-time sales, email for detailed follow-ups and documentation.