The Intercom alternativeyour team answers from Teams and Slack
Intercom puts every agent on a paid seat, from $29 to $132 a month, and in its own inbox. Social Intents routes website chat, WhatsApp and SMS into Microsoft Teams, Slack or Google Chat, where anyone on the team can reply, with unlimited agents from $69 a month.
- 14-day free trial
- No credit card
- Unlimited agents on Basic and up
Social Intents
Intercom seat prices from intercom.com/pricing, November 2026.
Quick answer
Updated November 3, 2026What is the best Intercom alternative?
If your team already lives in Microsoft Teams, Slack or Google Chat, Social Intents is the strongest Intercom alternative. Chats post to a channel, any teammate can join, and pricing is a flat plan with unlimited agents from $69 a month instead of a seat for every person who might answer.
A note on names: in May 2026 Intercom renamed its company Fin. Intercom is still the help desk platform compared here. If you mainly want to replace its AI agent, see our Fin AI alternative.
Seat math
What seats cost as your team grows
Intercom bills every full seat. Social Intents Pro includes ticketing and unlimited seats for up to 5,000 conversations a month.
| Team size | Intercom Essential | Intercom Advanced | Intercom Expert | Social Intents Pro |
|---|---|---|---|---|
| 3 agents | $87/mo | $255/mo | $396/mo | $99/mo |
| 10 agents | $290/mo | $850/mo | $1,320/mo | $99/mo |
| 25 agents | $725/mo | $2,125/mo | $3,300/mo | $99/mo |
| 50 agents | $1,450/mo | $4,250/mo | $6,600/mo | $99/mo |
Intercom annual seat prices only, before Fin AI outcomes, Copilot or add-ons. Advanced and Expert include 20 and 50 free Lite seats with limited access. Full plan details are in our Intercom pricing breakdown.
Compare
Social Intents vs Intercom, as a support platform
Inbox, channels and team workflow, side by side.
| Social Intents | Intercom | |
|---|---|---|
| Website chat widget | Messenger | |
| Where agents reply | Teams, Slack, Google Chat, Zoom, Webex or web Inbox | Intercom inbox |
| Agents included | Unlimited on Basic and up | Per paid seat |
| Shared inbox and contacts | ||
| Help desk ticketing | Pro and up | |
| Email channel | Pro and up | |
| WhatsApp and SMS | Included from Basic | Pay as you go |
| Route chats by topic | AI escalation routing (Pro) | Workflows (Advanced) |
| AI agent | Included, ChatGPT, Claude or Gemini | Fin, $0.99 per outcome |
| Product tours, surveys and outbound | Proactive Support Plus add-on | |
| Free trial | 14 days | 14 days |
Feature map
How your Intercom setup maps over
Most Intercom workflows have a direct equivalent. The big change is where your team works.
| If you use this in Intercom | Use this in Social Intents |
|---|---|
| Messenger on your website | Social Intents chat widget, styled to your brand |
| Team inboxes | One Teams, Slack or Google Chat channel per team |
| Round-robin assignment | Any agent in the channel joins; transfer between teams |
| Tickets | Tickets with status, priority, due dates and canned replies |
| Help Center articles | Keep your help site and train the AI agent on its URLs |
| Workflows | AI Actions and escalation routing to the right channel |
| Fin AI agent | AI agent on ChatGPT, Claude or Gemini, included in your plan |
Reasons
Why support teams leave Intercom
Nobody learns a new inbox
Chats arrive in the Teams, Slack or Google Chat channel your team already watches. Sales, support and IT can all help without an Intercom login.
Native Teams, Slack and Google Chat apps
Headcount stops driving the bill
Intercom bills $29 to $132 for every full seat. Social Intents includes unlimited agents from Basic, so adding part-time helpers costs nothing.
Unlimited seats from $69
WhatsApp and SMS in the same place
Connect WhatsApp Business and SMS numbers on Basic and up. Messages land in the same channel and inbox as website chats. Meta bills WhatsApp message fees to your own account, with no markup from us.
Official WhatsApp Business Platform
Live the same afternoon
Social Intents focuses on chat, AI and tickets, so there is far less to configure. Install the app, pick a channel and paste one snippet.
Setup in about 15 minutes
Migration
Switch from Intercom without losing history
No downtime for visitors.
-
Step 1
Export from Intercom
Download contacts and conversation history as CSV before your seats renew.
-
Step 2
Recreate your team inboxes
Connect Teams, Slack or Google Chat and create a channel for each team.
-
Step 3
Point the AI at your help content
Add your Help Center URLs, sitemap or files so answers carry over.
-
Step 4
Swap the Messenger
Replace the Intercom snippet with ours, confirm routing, then cancel seats.
Fair comparison
An honest fit check
Intercom is a deep platform. Here is when each one makes sense.
Stay with Intercom if you need
- Product tours, in-app messages and outbound campaigns in one suite
- In-app messaging inside your mobile apps
- SSO, HIPAA support and SLAs on the Expert plan
- A large ecosystem of Intercom apps your workflows rely on
Switch to Social Intents if you want
- Your team to answer from Microsoft Teams, Slack or Google Chat
- One flat price no matter how many people help
- WhatsApp and SMS in the same inbox from the Basic plan
- An AI agent included, on the model you choose
Answer customers from Microsoft Teams today
Unlimited agents from $69 a month, with an AI agent included.
Intercom alternative FAQ
Common questions from teams moving off Intercom.
What is the best Intercom alternative in 2026?
Is Intercom now called Fin?
How much does Intercom cost per agent?
Can my team answer Intercom chats from Microsoft Teams?
Can I keep my Intercom help center content?
How long does it take to switch from Intercom?
Keep comparing
More comparisons and pricing breakdowns.
Your whole team, one flat price
Route website chat, WhatsApp and SMS into Microsoft Teams, Slack or Google Chat, with an AI agent answering first.
14-day free trial · No credit card required · Unlimited agents on Basic and up
Pricing sources: intercom.com/pricing, “Today Intercom becomes Fin”, checked November 3, 2026. All prices are US list prices in USD before tax and any negotiated discounts. Vendors change pricing often, so confirm current numbers on their site before you buy. Intercom is a trademark of its owner. Social Intents is not affiliated with or endorsed by Intercom.