Add Social Intents live chat and AI chatbots to your Shopify store. Install from the Shopify App Store (with billing on your Shopify invoice) and turn on the app embed in your theme, or paste the snippet into your theme manually. Your team answers from Microsoft Teams, Slack, Google Chat, or the Social Intents Inbox. See every platform we support on the integrations page.
Option 1: Shopify App Store (Recommended)
Install the App
Search for "Social Intents" in the Shopify App Store and click Add app. Approve the permissions - the app creates your Social Intents account automatically from your store information.
Choose a Plan
Select a plan. Billing is handled through Shopify, so charges appear on your regular Shopify invoice and plan changes go through Shopify's approval flow.
Turn On the App Embed
No code is needed. Open your widget's Deploy tab in the app and follow Install on your Shopify store: click Open theme editor (or go to Online Store > Themes > Customize), select App embeds in the left panel, toggle on Social Intents, and click Save.
Connect Your Platform
Connect the widget to Slack, Microsoft Teams, Google Chat, or Zoom from Integrations to start receiving chats, or answer from the Inbox. See Choosing Your Agent Integration.
Option 2: Manual Snippet Only
If you already have a Social Intents account (billed directly, not through Shopify), you can skip the app and paste your widget snippet into your theme. In Online Store > Themes > Edit code, open theme.liquid and paste the snippet from the widget's Deploy tab just before the closing </body> tag:
<script src="https://www.socialintents.com/api/chat/socialintents.1.5.js#YOUR_WIDGET_ID" async="async"></script>What the Shopify App Adds
- Order status and product search actions - Stores that install the app get built-in AI Actions that look up order status and search your products, on any plan. You can review them under AI Agent > Actions.
- Product cards - With Show product cards with answers turned on in AI Agent > Agent settings, answers that reference products show a card carousel with images, prices, and availability from your Shopify catalog sync. Verified order lookups also show an order status card.
- More templates - On plans with Custom Actions (Pro, Business, or trial), the Shopify: order lookup (verify email) template checks the customer's email before showing order details. See Custom API Actions.
Where the Widget Appears
- The app embed and a
theme.liquidsnippet both run on all storefront pages: home, collections, products, cart, blog, and pages. - Shopify's checkout does not run theme scripts (except on Shopify Plus with checkout customization), so the widget is not shown during checkout. Capture questions on the cart page instead.
- To limit chat to certain pages, use the Page targeting rules in the widget's Settings tab > Targeting rather than editing the theme per template.
theme.liquid. Your Social Intents account, history, and settings are unaffected.
Frequently Asked Questions
How does billing work?
App Store installs are billed by Shopify - upgrades, downgrades, and cancellation all go through your Shopify admin. Direct signups are billed by Social Intents. See Plans, Billing & Upgrades.
Can the AI chatbot answer product and shipping questions?
Yes. Train it on your store pages, shipping policy, returns policy, and FAQ. See Training Your Chatbot. Recurring questions surface in conversation topics so you know what to train next.
Does the widget slow my store down?
No. It loads asynchronously after your content renders and does not block page paint - your speed score and Core Web Vitals are unaffected.
Can customers reach us on WhatsApp too?
Yes. Connect WhatsApp and conversations arrive in the same Teams, Slack, Google Chat or web inbox. See Setting Up WhatsApp Business.
How do I uninstall?
Remove the app in your Shopify admin (which stops Shopify billing). If you added a manual snippet, delete it from theme.liquid.