WhatsApp & SMS
Connect WhatsApp Business and SMS, route conversations to Teams, Slack, Google Chat or the inbox, and send WhatsApp broadcasts with templates, audiences, consent tracking, send windows and reports. Includes coexistence, multiple numbers, Twilio SMS and AI chatbots.
Setting Up WhatsApp Business
Connect your WhatsApp Business number through Meta's Embedded Signup, finish the setup checklist (payment method, display name, messaging status) and route chats to your team.
WhatsApp Coexistence Mode
Keep using the WhatsApp Business app on your phone while Social Intents answers the same number through the Cloud API. Messages from both sync into one history.
Multiple WhatsApp Numbers
Connect more than one WhatsApp Business number and route each to its own chat widget and team. Pro includes 5 numbers and Business includes 10.
WhatsApp in the Web Inbox
Answer WhatsApp conversations from the Social Intents web inbox, see broadcast reply context, and start new WhatsApp conversations with an approved template.
WhatsApp with Microsoft Teams
Route WhatsApp conversations to a Microsoft Teams channel, choose a new post per conversation or one thread per contact, and reply from Teams.
WhatsApp with Slack
Route WhatsApp conversations to Slack and reply from a channel per chat, a thread, or a permanent channel per WhatsApp contact.
WhatsApp with Google Chat
Route WhatsApp conversations to a Google Chat space and reply from Google Chat. Replies go back to the customer on WhatsApp automatically.
WhatsApp Broadcasts
Send an approved WhatsApp template, or a free-form message to recent contacts, to an opted-in audience with a send window, a live Reach check, test sends and a full report.
WhatsApp Template Manager and Library
Create, sync, submit, edit and delete WhatsApp message templates in Outbound > Templates, start from a 90-template library, and fix rejections.
WhatsApp Templates, Media & Sessions
How WhatsApp's 24-hour window works, which templates the inbox uses to re-engage customers, what media you can send and receive, and how auto-close works.
Audiences, Lists and Segments
Choose who receives a WhatsApp broadcast with smart audiences, lists and rule-based segments in Contacts > Audiences. Consent is checked for every contact when you send.
WhatsApp Consent and Opt-Outs
How Social Intents records WhatsApp and SMS consent per contact, collects keyword opt-ins, handles STOP replies automatically and keeps an evidence trail.
Broadcast Reports and Retargeting
Track delivered, read, replied and failed counts for every WhatsApp broadcast, see why messages failed, export CSV, retarget a filtered group and compare campaigns.
WhatsApp Sequences (Drip Campaigns)
Send a series of WhatsApp templates over hours or days that stops for each contact as soon as they reply, with send windows, consent checks and per-step results.
WhatsApp Sending Limits and Quiet Hours
How many WhatsApp broadcast messages you can send: plan limits, the first-broadcast review, Meta's messaging tiers, quality rating, send speed and send windows (quiet hours).
Outbound Campaigns: WhatsApp, SMS & Proactive Chat
What lives on the Outbound page: WhatsApp broadcasts, one-to-one WhatsApp and SMS messages, event-triggered SMS and email campaigns, and proactive chat.
SMS via Twilio
Connect a Twilio number to answer text messages from Teams, Slack, Google Chat or the inbox, send one-to-one and campaign texts, and power SMS fallback for WhatsApp broadcasts.
US Numbers and SMS Fallback
Meta does not deliver WhatsApp Marketing templates to US numbers. See how Social Intents detects US contacts and sends SMS through Twilio to those who opted in.
How to Connect WhatsApp to ChatGPT
Put ChatGPT behind your WhatsApp Business number with Social Intents. GPT-6 Luna, GPT-5.6 Luna, GPT-4o and GPT-4o Mini are included, so no OpenAI key is needed.
How to Connect WhatsApp to Claude
Put Anthropic's Claude behind your WhatsApp Business number with Social Intents. Connect WhatsApp, route it to a widget, add your Anthropic API key and train Claude on your content.
How to Connect WhatsApp to Gemini
Put Google's Gemini behind your WhatsApp Business number with Social Intents. Connect WhatsApp, route it to a widget, add your Google AI API key and pick a Gemini model.
WhatsApp Setup Troubleshooting
Fix common WhatsApp connection problems: Meta signup errors, two-step verification PINs, numbers still on WhatsApp, missing codes, payment method error 141006 and delivery status.